Cancellation & Refunds

If you are a consumer in the EU or the EEA you have a 14-day right of withdrawal. That is the law, it is not ours to give or take away, and it is explained on the Right of Withdrawal page.

This page is our own cancellation and refund policy. It sits on top of that right and covers situations the statutory right does not — cancelling after the 14 days, a delivery that goes wrong, a report that misses the agreed scope, a missed call.

Nothing here limits your statutory rights. Where the two overlap, whichever is better for you applies.

Cancel before we begin and you get a full refund, no questions and no fee.

Work begins when we have a complete intake from you and start researching. Until then, nothing has been consumed.

If you paid but never completed the intake and you want to cancel, that also falls here — a full refund.

Once research is under way, a cancellation is settled in proportion to what has been done. You pay for the completed part and we refund the rest.

We use a phase model rather than an hourly count, because it can be checked. The work breaks into four phases, weighted as follows:

Intake review and scoping — 15%
Market, location and source research — 35%
Property and financial analysis — 30%
Report writing and delivery — 20%

Where a service includes a call, the call counts as a completed phase in its own right at 20%, and the remaining phases are scaled proportionally.

A phase counts as complete only when it is finished, not when it is started. When we settle a cancellation we tell you which phases were complete, what that comes to, and what is being refunded, so you can check the arithmetic.

Once a report has been delivered the work has been performed and there is no automatic refund.

That is not the end of the conversation. If the report materially fails to cover what the service description said it would, tell us. We will either correct it at no cost or refund the part that was not delivered. That is a legal obligation about conformity, not goodwill.

What is not a ground for refund: disagreeing with our conclusion. We are paid to research honestly and report what we find, including when the answer is discouraging. A report that advises against a purchase has done its job.

If we miss a delivery date we will tell you before it passes and give you a new one.

If the delay is substantial and caused by us, you may cancel and receive a full refund of everything not yet performed — you do not have to accept a late report.

If we cannot complete the work at all, for whatever reason, you get a full refund of the unperformed portion and we say plainly why.

You can reschedule a booked call free of charge up to 24 hours before it starts. Just tell us.

Inside 24 hours, or if you do not attend without telling us, the call counts as delivered. We will still offer to reschedule once as a courtesy, but we are not obliged to.

If we miss or move a call, it does not count as delivered and you lose nothing.

Where a service is priced from an amount, the deposit books a scoping call. The deposit pays for that call.

If you go ahead, the deposit is credited in full against the agreed fee.

If you decide not to go ahead after the call, the deposit is not refunded — the call took place and was the thing it paid for. The credit stays available for 90 days in case you change your mind.

If the call does not happen because of us, the deposit is refunded in full.

Your 14-day statutory right applies to the deposit exactly as it does to any other purchase, and it is unaffected by this section.

Email info@dominicanvest.com with your order reference and what went wrong. You can also request it from the order page in your account.

We acknowledge every request within 5 business days and decide within 14 days. If we need longer we tell you why and give a date.

If we approve it, the money goes back to the payment method you used. How quickly it appears is up to your bank or card issuer — usually 5 to 10 business days after we send it.

If you think something is wrong, please come to us first. We would rather fix it than argue with a card scheme about it.

While a chargeback is open we suspend access to the delivered report — the money is contested, so the licence to use the work is too. If the chargeback is resolved in your favour the matter is closed. If it is resolved in ours, access is restored.

We treat a chargeback raised without contacting us first as a breach of these terms, and we may decline future orders.

As a consumer you have rights under Dutch and EU law that this policy cannot reduce: the right of withdrawal, the right to a service that conforms to what was agreed, and the right to a remedy where it does not.

If you live in another EU or EEA country, the mandatory consumer law of your own country applies where it gives you more than Dutch law does.

If we cannot resolve a complaint between us, you can go to court — including the court where you live. See section 19 of our Terms of Service.